Using Our Website:
When you visit our website or buy anything from it, these rules apply. If you don't agree with them, please don't use our site or buy anything.
Changes to Terms:
We might change these rules now and then. Check back sometimes to see if anything's different. If you keep using our site, you're agreeing to the changes.
Who We Are:
When we say "we," "us," or "our," we mean EUE GLASSES Pty Ltd.
Making Orders:
Follow the steps on our site to make a purchase. Alternatively, you can contact our customer service through email, WeChat, phone calls, messages, or any other electronic or face-to-face methods.
Once you place an order, you can't cancel it.
We try our best to have products available, but sometimes things might be out of stock.
After you order, expect delivery in about 7-10 working days. If you're far away or other issues arise, it might take longer.
You'll own what you buy only after you've paid for it.
Any risks (like damage or loss) with the product pass to you once we send it.
Payment:
Pay as our website instructs. Prices don't include taxes unless stated.
Health Insurance:
We're not part of any Australian health funds. So, you can't use insurance with us.
Mistakes & Cancellations:
Sometimes, we might make errors on our site, like showing the wrong price. If this happens after you've paid, we'll cancel the order and refund you.
Prescriptions:
You need a valid eye prescription to buy contact lenses from us.
We might contact your eye doctor to verify your prescription.
Returns & Exchanges:
We don't offer refunds but might exchange products under certain conditions.
If you want to exchange, contact us within 30 days and return the unopened products. You'll handle the return shipping.
For defective products, we'll replace them but need to check first.
Disclaimers:
We provide our website and products "as is." We're not responsible for any losses you might have from using our site or products.
Some laws might give you rights we can't exclude. If so, our liability is limited.
Other Important Stuff:
Ensure you use our site legally and safely.
The website isn't a replacement for medical advice. Always consult a doctor for eye care.
We own the content on our site, including logos, text, and more. Don't use it without our permission.
Ending Note:
These rules follow Australian laws. If there are disputes, Australian courts will handle them.
